FAQ'S

How long will my order take to ship?

All orders are processed within 1–3 business days. For Australian orders, standard shipping takes approximately 2–6 business days. Express shipping usually arrives within 1–3 business days.

Do you offer international shipping?

Currently, we are only shipping within Australia. Stay tuned as we expand internationally.

Can I return earrings?

Due to hygiene reasons, earrings cannot be returned or exchanged. Please refer to our Warranty and returns page for full details.

What is gold-filled jewellery?

Gold-filled jewellery is a premium alternative to solid gold. It has a thick layer of gold pressure-bonded to a base metal, making it durable, tarnish-resistant, and perfect for everyday wear.

How do I care for my jewellery?

We recommend avoiding contact with water, lotions, and perfumes. For full details, see our Jewellery Care page.

Can I purchase a gift card?

Yes! Digital gift cards are available and make the perfect gift. You can find them in the menu options.

Do you offer custom sizes?

If you need a size not listed, email us at contact@tailorcartel.com and we’ll do our best to accommodate.