PRIVACY POLICY

The Tailor Cartel respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth).

What We Collect

When you shop with us or sign up for our newsletter, we may collect the following information:

  • Your name
  • Email address
  • Shipping and billing address
  • Phone number (optional)
  • Payment details (processed securely via Shopify)
  • Order history
  • Device and browser information (collected automatically via cookies)

How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders
  • Communicate with you about your orders
  • Send marketing emails or SMS (if you opt in)
  • Respond to customer service inquiries
  • Improve our products, services, and website
  • Meet legal and regulatory requirements

SMS & Email Marketing

If you opt into marketing communications, you consent to receive promotional emails or SMS messages from The Tailor Cartel. You can unsubscribe at any time by clicking the unsubscribe link or replying “STOP” to SMS.

Sharing Your Information

We do not sell or rent your personal information. However, we may securely share your data with trusted third parties to help us operate our business, including:

  • Shopify (our website and payment platform provider)
  • Payment processors (e.g., PayPal, Afterpay)
  • Shipping and logistics providers
  • Marketing and analytics tools

Each third party is required to protect your information and use it only for the services they provide to us.

Data Storage & Security

Our store is hosted on Shopify, which uses industry-standard security measures to store and protect your data. For details on how Shopify handles your personal information, please see their policy: https://www.shopify.com/legal/privacy

Data Retention

We retain your personal information for as long as necessary to provide you with our services and for legal, tax, or accounting purposes. When we no longer need your data, we securely delete or anonymise it.

Cookies & Tracking

We use cookies to improve your experience, analyse website traffic, and assist in marketing efforts. You can adjust your browser settings to refuse cookies or notify you when they are being used.

Children’s Privacy

Our website is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children.

Accessing or Deleting Your Information

You may request access to or deletion of your personal data at any time by emailing: contact@tailorcartel.com

We may require identity verification before completing your request.

Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the revised date. By continuing to use our website, you accept the updated policy.

Contact Us

If you have any questions about this policy or how your personal information is handled, please contact us at:

Email: contact@tailorcartel.com
Mail: PO Box 262, Freshwater NSW 2096 Australia